Measuring Performance in the Retail Industry
نویسندگان
چکیده
Bearing in mind the changeable and complicated needs of business environment, in this paper we examine the necessity of evolution in the traditional decision support techniques. Our aim is to intensify the need for integrated performance measurement and management, as a way to ameliorate the existing tools for decision making, which are currently based on historical data. Because of the nature of challenges and trends in the retail industry, it is considered to be an appropriate application scenario. In addition to that, a framework is proposed and a case study is described as a proof of our claim.
منابع مشابه
A Comparative Study of Automotive NPD’S Performance Indicators between Industry and University Based Projects in a Developing Country.
New product development (NPD) is described in the literature as the transformation of a market opportunity into a product available for sale [ ]. In the automotive industry, within the context of ISO/TS (the automotive quality management system international standard), consists of Three main phases such as planning, Implementation and sales. There are also five sub phases called “Plan...
متن کاملreturn to retail banking and PaymentS
The European banking industry joined forces to achieve a fully integrated market for retail payment services in the euro area: the Single Euro Payments Area (SEPA). Against this background, the present paper examines the fundamental relationship between retail payment business and overall bank performance. Using data from across 27 European markets over the period 2000-07, we analyse whether th...
متن کاملAssessing the Productivity of the UK Retail Sector
Several recent comparative studies have shown a labour productivity gap in respect of UK retailing when compared with other countries, notably France and the US. This article seeks to identify, through an overview of existing data and related research, the extent to which retail productivity in the UK compares to global competitors and attempts to reach a consensus on the factors that determine...
متن کاملAn Examination of Stakeholder Perspective
The service industry and business-to-business companies have remained at the forefront of studies into internal marketing due to the close contact between employees and customers in such companies. Marketers and industry experts have shown particular interest to the supermarket sector over the past years due to the varied fluctuations in performance that have been reported. Consumers have negli...
متن کامل